Rental Policies

Customers must pay a security deposit at the time of reservation. This fee is 30% of the total rental charge and is non-refundable. 

​ All orders are to be PAID IN FULL, before the time of delivery/customer pick-up. Accepted payment methods include cash, credit card/debit card, check, and Venmo. Items will not be delivered/released unless the total is paid in full, and we have received a signed rental contract.

If rental charges are not paid within (10) days of the due date, Elegant Settings, at our discretion, may re-calculate rental charges on a daily basis and charge the credit card on file. Renter shall pay a service charge of 2.0% per month on all past due accounts. There will be a $35.00 charge on any returned checks.

Prices represented on the price list represent a one-day rental period, which includes customer pick-up/delivery the day before the event, keeping the items for the day of the rental, and customer return/pick-up on the day after the event. If you wish to rent items for an extended period of time, please contact a sales specialist for special rates.

We do not have any hidden fees. However, we offer certain services that are subject to additional charges. This includes:

• Delivery or pick-up

• Service calls

• Site planning and preparation

• Last-minute or rush orders

• Extreme weather conditions

Renters are also subject to charges for late returns, damage to rental items and failure to return packaging materials.

Upon confirmation of a rental order, the customer must pay a non-refundable deposit to reserve the order. If the customer decides to cancel an order prior to the event, it must be done 14 days prior to the event date, for all items other than tents. Tents must be canceled 6 weeks prior to the event. If a customer cancels an event within 14 days of the event (6 weeks for tents), Elegant Settings will retain 50% of the cost of canceled items. The customer does, however, have the option to move the rental date, as long as all items are still available, within 12 months of the canceled date at the discretion of Elegant Settings

In the case of linens, once they are ordered, there are no cancellations allowed, no exceptions. All linen changes must occur outside 2 weeks of the event date to allow for the packing of the order. If changed within 2 weeks of the event, repacking charges will apply.

Delivery and pick-up are available to customers at an additional, reasonable price. For a weekend event, we may deliver as early as Tuesday or Wednesday. If you are scheduled for a Friday delivery, we may call you at the beginning of the week and move the delivery day up a day or two, depending on workload and weather conditions. We cannot guarantee a specific delivery/pick-up time. To find out when your order is scheduled for delivery/pick-up, please call the week of your event date indicated on your contract. If a specific delivery/pick-up time is needed, additional fees may apply. Pickups that are scheduled for Monday may be pushed back to a later date due to inclement weather or high workload. Your flexibility is greatly appreciated by our staff.

• Normal delivery prices represent the following requirements: 

• Area is easily accessible to our trucks 

• Equipment is to be unloaded within 20 feet of the tailgate of the truck 

• All delivered equipment is dropped off in stacks as close to your requested area as can be reached with our delivery vehicle, according to prior submitted layout/directions sent by the customer. 

• Delivery location must be on the first floor

• Delivery must take place during normal business hours (9:00am-5:00pm Monday-Friday)

  **HOURS VARY DURING WINTER MONTHS **

Customers may pick up most items from the Elegant Settings Showroom during normal business hours, if they wish to avoid delivery and pick-up charges. Items that are not available for customer pick-up include all tents, dance floors, and staging. Please clean out all debris from the truck/trailer prior to hauling equipment. If the equipment is returned dirty, the customer may be charged for the cleaning of items. All items are to be returned on the date listed on the invoice. If late, additional charges apply. 

Any emergency orders or emergency pick-ups (not previously agreed upon and noted on the invoice) will incur a minimum $150.00 charge per employee needed to complete, especially if it is out of our regular business hours.

Customers must return rented items to Elegant Settings during regular business hours, promptly upon, or prior to, the expiration of the rental period. Otherwise, the rental rate shall continue until the items are returned. 

Customers are responsible for cleaning rental items and returning them in the condition in which they were provided. They must pay a reasonable cleaning charge for any items returned dirty.

Rental items, including tables and chairs, should be stacked in the same manner they were upon delivery. All cooking, beverage, and concession items should be cleaned and placed back in the containers they were delivered in. Additional charges will apply if restacking of items is necessary.

Linens should be dry and free of excess garbage to prevent mildew and staining. All linens must be returned in the supplied laundry bags or storage crates, NO TRASH BAGS; be free from any burns, wax, tears, pins, tacks, abrasions, mildew, mold, etc. The customer is responsible for the replacement cost of any missing, damaged, or mildewed items. Shake out any loose debris from linen (food, petals, decorations, etc). Failure to remove all loose debris will result in a fee of $2.00 per linen. All skirting come with clips for tables; if unreturned, you will be charged $.50 for each missing clip. We reserve the right to make final inspection of linens when we perform our cleaning/pressing procedure. Typically, this process will be done within one week, after which you will be notified of missing or damaged items. The customer will pay the full replacement cost of linens if they have mildew or staining not removed during normal washing, as well as full replacement cost for any rental items or storage containers missing upon pick-up. 

All grills and concession machines MUST be cleaned and returned the same way they were delivered / picked-up.

Many of our items require a cleanup deposit upon rental. The amount depends on the rental item.

Customers are also responsible for protecting their rented items from weather damage, breakage, unauthorized or improper use, theft or loss. Elegant Settings reserves the right to modify charges for broken, missing, damaged, or dirty items up to 14 days after items have been received prior to going through FINAL inspection.

Propane rentals will not be refunded for unused product.

The customer must have the site clean and ready for delivery and installation or dismantled for pickup of the equipment. An additional charge may be imposed for any delay incurred, along with any labor charges, caused by the renter’s failure to properly prepare the site. The renter is responsible for  locating underground utilities before the delivery.

Prior to tent setup, the site must be clear of all sticks, patio furniture, animal droppings, overhead tree limbs that may interfere, debris, etc. Tents will not be setup under sap producing or fruit trees. All tents we install must be anchored to the ground at all times, no exceptions. There are several ways to do this. Our first priority is staking. This can be done in grass and asphalt. If done in asphalt, an additional drilling/patching fee will apply. Please know what is underground before we arrive. We are not responsible for any underground utilities, sprinkler systems, septic systems, etc. Keep in mind that overhead clearance (i.e. electrical wire, tree branches, etc.) is also necessary. If set-up is required on concrete, we can discuss ballasting (additional fees will apply). Note, that water ballasting is a last resort. We reserve the right to refuse to install tents anchored by ballasting, if inclement weather is expected. The customer assumes all responsibility for tents anchored by ballasting, and is held liable for any damages or injuries/death associated with failure due to ballasting.

Sidewalls are an additional cost, and not included in the price of tents. Sidewalls are to be installed and removed by Elegant Settings. In the case of high winds, sides must be removed, as they take away from the durability of the tent in high wind situations. 

When choosing a location for a stage or dance floor, the most level area should be selected. If used outside, floors must be set up on an area with limited holes, waves, etc. If a floor is to be set up on unlevel ground, a $20 leveling fee will be added, and if breaking/bending occurs due to unlevel ground, the customer is responsible for the cost of the repair/replacement. Our outdoor dance floor has a sub-floor built in, so no additional sub-flooring is needed. The outdoor floor must be covered, and not in direct sunlight. The customer is responsible if excess cleaning is needed.

All items are to be inspected by the customer at the time of drop-off. If there are problems with items, Elegant Settings must be notified before the event. The renter is responsible for the equipment from the time of possession to the time of return. If items are lost, stolen, or damaged, the renter will assume all costs of replacement or repair, including all labor costs. Any items not wanted upon delivery are still to be paid for by the customer. 

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If a rented item should at any time become unsafe or in a state of disrepair, the customer must immediately discontinue its use of and notify (in one hour or less) Elegant Settings of the facts. Elegant Settings agrees at our discretion to make the items operable within a reasonable time, or provide a like item if available, or make a like item available at another time, or adjust rental charges. Elegant Settings shall not be responsible for injury or damage resulting from failure or defect of rented items.

If the renter does not attempt to contact Elegant Settings directly after he/she has had a problem with a rental item, no refund, discount etc., will be given, NO EXCEPTIONS. Emergency phone number: (603) 718-0885. LEAVE A VOICEMAIL IF CALL IS NOT ANSWERED.